Returns

EOFY SALE

Please choose carefully before purchasing – Items purchased under this promotion are only eligible for store credit returns/exchanges (faulty items exempt)

Final Sale Items – Returns Policy

Due to the nature of this promotion all products are considered final sale. 

Change of Mind Refunds

We will not be accepting change of mind refunds on Sale items, including:

• Ordering the wrong size 
• Choosing the wrong colour 
• Deciding you no longer want the item 
• Purchasing the item by mistake 
• Finding the item cheaper elsewhere 

For this reason, we recommend carefully reviewing product descriptions, sizing guides, and images before completing your purchase.

Store Credit Returns

Sale items are generally not eligible for refunds.

Where a return is approved under our returns policy, a store credit may be issued instead of a refund. This can be processed through our Refundid website as normal.

Faulty Items

If you believe your item has a manufacturing fault, please contact our customer service team.

Nothing in this policy excludes or limits your rights under Australian Consumer Law. If an item has a genuine manufacturing defect or does not meet consumer guarantees, we will assess the item and provide an appropriate remedy where required.

Need Help?

If you're unsure about sizing, fit, or product suitability before purchasing, please contact our team and we'll be happy to assist.

Do I need a discount code?

No you don't, prices are marked down already, so the listed price is the final price. Add products to your cart and you're good to go.

I recently purchased at a higher price, now it's cheaper. Will you refund the difference?

Unfortunately, we won't be able to do so as EOFY is a globally recognised/ advertised event. Don't miss out, mark it in your calendar each year.

Can I return a sale item?

Yes, you can return items during the sale period.

Please note we are only offering exchanges or store credit returns during the EOFY sale period.

Reporting Faulty or Incorrect Items

We're sorry to hear your Engine Swim product might be faulty or incorrect. We're here to help!

Contact Us

Please email our team at info@engineswim.com with a brief description of the fault and any relevant photos (e.g., .jpg,.png) attached. The more details you provide, the faster we can assist you.

We'll review your email and get back to you shortly to resolve the issue.

Can I use a code?

Our sale won't be accepting discount codes.

Hassle-Free Returns:

Engine Swim offers stress-free returns within 30 days of purchase. For a full refund or store credit, simply return your items in their original condition with tags and hygiene stickers attached.

Easy Return Process:

• Visit the Refundid website using this link: CLICK HERE
• A flat shipping fee of $10 AUD applies to all returns.

Returns Policy: 

We want you to be completely satisfied with your purchase, and we’re happy to accept returns under the following conditions: 

• Items must be returned in original, unworn condition, with all hygiene stickers, tags, and packaging intact. 
• Returns that show signs of wear, damage, or tampering will not be accepted unless the customer can provide clear proof that the item arrived in that condition (e.g., photos taken upon receipt). 
• We reserve the right to reject any return that does not meet the above criteria. 
• Sale items may be subject to alternative return conditions

All returned items are thoroughly inspected by our team. If a return is rejected, the customer will be notified via email with supporting details, and the item will be returned to the original shipping address. 

If you have any questions about whether your item qualifies for return, please don’t hesitate to contact us before sending it back. 

Looking to return your Engine Swim purchase? No problem! Here's a step-by-step guide using Refundid:

What You'll Need:

• Your order number
• Your email address

Ready? Let's Get Started!

1. Head over to the Refundid website: REFUNDID WEBSITE.
2. Enter your order number and email address. 
   Click to proceed.
3. Select the item(s) you'd
   like to return and choose
   a reason for return.
4. Return Label Options:
5. Download and Print your return label Attach it securely to your package containing the item(s) you're returning, along with the original packing slip.
6. Ship your return! 
   Remember, you have one week to mail your package after completing the Refundid process.

5. Your refund/store credit will be provided instantly.

Return Notes:

• Ensure your items are in original condition with tags and hygiene stickers attached to qualify for a full refund/store credit.
• Engine reserves the right to reject returns that don't meet their policy.

For any questions, feel free to reach out to Engine Swim's customer service.

Happy Returning!

Need a different size? We’ve made exchanges faster and easier with Refundid.

With our instant exchange option, you can request your correct size straight away—no waiting required.

Here’s how it works:

• Start your return through our returns portal, REFUNDID WEBSITE.
  
• Select your preferred size
  
• Receive your instant exchange
  
• Send your original item back within the required timeframe
  

Get the right fit, faster—no waiting, no delays.

ENGINE SWIM
47 De Havilland Rd, Mordialloc,
3195, Vic, Australia

Reporting Faulty or Incorrect Items

We're sorry to hear your Engine Swim product might be faulty or incorrect. We're here to help!

Contact Us

Please please fill out this form so our team can look into your case and discuss further steps to help rectify the issue. https://b4d7uvb5ao9.typeform.com/engineswim.

Alternatively email our team at info@engineswim.com with a brief description of the fault and any relevant photos (e.g., .jpg,.png) attached. The more details you provide, the faster we can assist you.

We'll review your email and get back to you shortly to resolve the issue.

Taking Care of Your Engine Swimwear

At Engine Swim, we pride ourselves on creating high-quality swimwear built to last. To ensure you get the most out of your Engine gear, here are a few things to keep in mind:

• Washing & Drying: Follow the care instructions provided on the garment label. Improper washing or drying can damage your swimwear.
• Reasonable Wear & Tear: Engine Swimwear is designed for performance, but even the best garments have a lifespan. Over time, with frequent use, exposure to chlorine and other chemicals, some wear and tear is expected.

Warranty & Faulty Items:

If you believe your Engine Swim product has a genuine fault, we're here to help! However, it's important to distinguish between reasonable wear and tear and a true product defect.

Before contacting us:

• Consider if the issue is a normal sign of use. For example, some pilling or colour fading might be expected after extended use.

Get Your Refund Faster with Refundid!

We want to get your refund back to you as quickly as possible. That's why we use the Refundid portal! It allows for an instant refund process after your return is complete.

Returning In-Store, Pop-Up,
or Event Purchases

Engine Swim wants to make returns as convenient as possible. Here's what to know:

• Return to Original Location (Preferred): For the quickest and easiest return, please bring your items back to the original store, pop-up, or event location where you made your purchase.
• Can't Return to Original Location? If returning to the original location isn't feasible, please contact our Head Office in Mordialloc directly via email: info@engineswim.com.
  
  They will be happy to assist you with alternative return options.
  
  If you have any questions about the return process, feel free to reach out to our customer service team at the email address above.