FAQ

Shipping costs vary depending on which country you are shipping to and if you choose from the express or standard options.

Standard:

From $8.30AUD.

Calculated by delivery location & package size at checkout.

Express:

From $11.30AUD.

Calculated by delivery location & package size at checkout.

*Free shipping on orders over $125AUD. Not valid with any other promotion or merchandise sale. Subject to change.

Yes, we do at our ENGINE HQ - Mordialloc VIC location.

Place your order online and then collect them when it's convenient for you.

You will receive an email from us as soon as your order is ready to collect.

All orders are shipped from ENGINE HQ located in Mordialloc, VIC.

You will receive a confirmation email from ENGINE with your tracking number.

Please note tracking can take up to 24 hours to update via the tracking link.

Track your order AU

Track your order INT

Firstly, go ahead and track your parcel HERE (AUS) and HERE (INT).

Secondly, double-check you have entered in your correct mailing address.

Still experiencing issues?

Contact us, HERE.

No we don't.

All orders are processed Monday to Friday (excluding public holidays).

Yet you're welcome to visit our store during Sat trading hours.

Please note each carrier has their own operating hours which may delay your parcel over the weekend.

Delivery over the Christmas period and annual sale periods can vary dramatically.

We suggest getting organised early to ensure your parcels arrive on time.

In the rare instance that your parcel has been lost our customer service team will happily investigate further.

Please contact them via email: info@engineswim.com with the below information.

• Order number
• Screenshot of email from Australia Post deeming parcel 'Lost in Transit' (LIT).
• Australia Post case number.

Please note this is subject to ENGINE's discretion.

We offer $10AUD flat rate shipping* for all returns within 30 days of purchase.

To start a return, click HERE.

TERMS & CONDITIONS:

1. Items must be unworn and unwashed with all labels/tags and hygiene stickers attached. Products which are not meeting this criteria will be sent directly back to you.
2. Download and print this label. Attach it to your package containing your item and your original order's packing slip (as a form of identification) along with any other communication which may assist (for example, email correspondence with our customer service team if relevant).
3. A refund/ store credit will be issued once your items have been received and inspected.

If you choose to use Refundid, your refund will be issued to you instantly, before you've even shipped back your order. If you choose to return via our standard method, we aim to refund you within 14 days of receiving the item/s. Please contact us at info@engineswim.com if this time frame has been exceeded, but not before.

All returns are at ENGINE's discretion.

This is dependent on when we receive your items back.

Once the goods land at our warehouse we aim to refund you within 2-5 days via the same method your originally paid for your order.

No, we don't.

Instead, we offer instant refunds via Refundid. You will receive your money back instantly and can go ahead and place your order again selecting your new sizing.

Click HERE to start a return.

Yes, within 30 days of purchase.

All goods must be returned in their original packaging including hygiene stickers and tags.

Refunds are not available on shipping costs.

Click HERE to start a return.

This is dependent on when we receive your items back.

Once the goods land at our warehouse we aim to refund you within 2-5 days via the same method your originally paid for your order.

We will place your refund back onto your account as store credit.

Yes we do. Please refer HERE.

As a guide, we suggest starting off with your 'usual' clothing size and matching to our size guide.

For example, if you're generally a Girls 8-10, we suggest you'd be an F18. As per our size guide HERE.

If still in doubt please contact our customer service team HERE.

All of our female swim bathers can be worn for training.

In terms of modesty, please see our guide below:

Most Coverage:

• Malibu

Medium Coverage:

• Capri
• Brazilia

Least Coverage:

• Santorini