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Frequently Asked Questions
Frequently Asked Questions
Shipping & Delivery
Please see below:
Shipping costs vary depending on which country you are shipping to and if you choose from the express or standard options.
Standard:
From $8.30AUD.
Calculated by delivery location & package size at checkout.
Express:
From $11.30AUD.
Calculated by delivery location & package size at checkout.
*Free shipping on orders over $150AUD. Not valid with any other promotion or merchandise sale. Subject to change.
Yes, we do at our ENGINE HQ - Mordialloc VIC location.
Place your order online and then collect them when it's convenient for you.
You will receive an email from us as soon as your order is ready to collect.
All orders are shipped from ENGINE HQ located in Mordialloc, VIC.
You will receive a confirmation email from ENGINE with your tracking number.
Please note tracking can take up to 24 hours to update via the tracking link.
No we don't.
All orders are processed Monday to Friday (excluding public holidays).
Yet you're welcome to visit our store during Sat trading hours.
Please note each carrier has their own operating hours which may delay your parcel over the weekend.
Delivery over the Christmas period and annual sale periods can vary dramatically.
We suggest getting organised early to ensure your parcels arrive on time.
Please see suggested times/ dates from Aus Post HERE.
In the rare instance that your parcel has been lost our customer service team will happily investigate further.
Please contact them via email: info@engineswim.com with the below information.
- Order number
- Screenshot of email from Australia Post deeming parcel 'Lost in Transit' (LIT).
- Australia Post case number.
Please note this is subject to ENGINE's discretion.
Returns & Refunds
Please see below:
We offer $10AUD flat rate shipping* for all returns within 30 days of purchase.
To start a return, click HERE.
TERMS & CONDITIONS:
- Items must be unworn and unwashed with all labels/tags and hygiene stickers attached. Products which are not meeting this criteria will be sent directly back to you.
- Download and print this label. Attach it to your package containing your item and your original order's packing slip (as a form of identification) along with any other communication which may assist (for example, email correspondence with our customer service team if relevant).
- A refund/ store credit will be issued once your items have been received and inspected.
If you choose to use Refundid, your refund will be issued to you instantly, before you've even shipped back your order. If you choose to return via our standard method, we aim to refund you within 14 days of receiving the item/s. Please contact us at info@engineswim.com if this time frame has been exceeded, but not before.
All returns are at ENGINE's discretion.
This is dependent on when we receive your items back.
Once the goods land at our warehouse we aim to refund you within 2-5 days via the same method your originally paid for your order.
No, we don't.
Instead, we offer instant refunds via Refundid. You will receive your money back instantly and can go ahead and place your order again selecting your new sizing.
Click HERE to start a return.
Yes, within 30 days of purchase.
All goods must be returned in their original packaging including hygiene stickers and tags.
Refunds are not available on shipping costs.
Click HERE to start a return.
This is dependent on when we receive your items back.
Once the goods land at our warehouse we aim to refund you within 2-5 days via the same method your originally paid for your order.
We will place your refund back onto your account as store credit.
Xmas Packs
Please see below:
This year we have 4 bespoke Xmas packs available:
Backpack Pro
Backpack Bullet
Backpack Elite
Backpack Ultra
All sale items are final unless an item is faulty.
No change of mind returns, size exchanges or returns.
Reporting Faulty or Incorrect Items
We're sorry to hear your Engine Swim product might be faulty or incorrect. We're here to help!
Contact Us
Please email our team at info@engineswim.com with a brief description of the fault and any relevant photos (e.g., .jpg,.png) attached. The more details you provide, the faster we can assist you.
We'll review your email and get back to you shortly to resolve the issue.
All Xmas packs are customisable until stock lasts.
You have the option to choose your preferred colour for each item within your pack.
* Please note our ENGINE team will select your BONUS sticker and lanyard colours for you.
All orders over $150AUD are eligible for free shipping.
If your cart is under $150AUD our system will calculate your shipping costs based on your exact location.
If an item won't select it means we have run out of stock.
You'll have to choose a different colour in this instance.
Our Xmas packs are heavily discounted and therefore you cannot use a discount code.
Thanks in advance for your understanding.
Yes you can.
Boxing day
Please see below:
This Boxing Day, ENGINE is offering discounts across most categories ONLINE ONLY!
Including Surf and Pool Performance, Training, Apparel and Accessories.
We do not offer extensions on sale prices prior or after our sale dates.
Mark your calendars for next year.
Yes, you can.
Yes, you can return items during the sale period.
Please note we do not offer exchanges (including size exchanges). You will need to go through our returns process.
Reporting Faulty or Incorrect Items
We're sorry to hear your Engine Swim product might be faulty or incorrect. We're here to help!
Contact Us
Please email our team at info@engineswim.com with a brief description of the fault and any relevant photos (e.g., .jpg,.png) attached. The more details you provide, the faster we can assist you.
We'll review your email and get back to you shortly to resolve the issue.
Due to our heavily discounted items we are not offering any further discounts via discount codes.
Firstly, please double-check you haven't been refunded for your missing item.
If you haven't received a refund, feel free to send an email to our friendly customer service team with the below information:
- Your order number
- The item missing
BFCM
Please see below:
Black Friday is one of our biggest and most exciting sale events.
This Black Friday, ENGINE is offering discounts across most categories!
Including Surf and Pool Performance, Training, Apparel and Accessories.
All our BFCM offers will be available instore at our HQ Mordialloc store in Victoria.
If you are shopping from elsewhere you may order via our online store instead.
Yes you can.
Yes, you can return items during the sale period.
Please note we do not offer exchanges (including size exchanges). You will need to go through our returns process.
Reporting Faulty or Incorrect Items
We're sorry to hear your Engine Swim product might be faulty or incorrect. We're here to help!
Contact Us
Please email our team at info@engineswim.com with a brief description of the fault and any relevant photos (e.g., .jpg,.png) attached. The more details you provide, the faster we can assist you.
We'll review your email and get back to you shortly to resolve the issue.
Due to our heavily discounted items we are not offering any further discounts via discount codes.
Firstly, please double-check you haven't been refunded for your missing item.
If you haven't received a refund, feel free to send an email to our friendly customer service team with the below information:
- Your order number
- The item missing
Due to the volume of orders throughout the BFCM period, we will refund items if it is out of stock. Thanks in advance for your understanding.
We do not offer extensions on sale prices prior or after our sale dates.
Mark your calendars for next year.
Sizing
Please see below:
Yes we do. Please refer HERE.
All of our female swim bathers can be worn for training.
In terms of modesty, please see our guide below:
Most Coverage:
- Malibu
Medium Coverage:
- Capri
- Brazilia
Least Coverage:
- Santorini