Product Care

Product Care

PRODUCT CARE

Please see below:

Warranty Periods:

Please note that this warranty does not extend to issues arising from:

  • Normal wear and tear, such as fading, stretching, or pilling of the fabric.
  • Damage resulting from misuse, abuse, neglect, accidents, alterations, or improper care.
  • Deterioration or damage caused by exposure to chlorine, saltwater, sunscreen, or other chemicals.

To initiate a warranty claim, the original
purchaser is required to provide proof of purchase and contact Engine customer service via email at [info@engineswim.com] within three (3) months of the original purchase date. Engine retains the sole discretion to either repair or replace any swimwear deemed defective under this warranty.

Tie basic knot before you tighten the
drawstrings

DO NOT Pull the drawcord outwards, this will place excessive pressure on the suit and will cause the fabric to rip.

We're sorry to hear your Engine Swim product might be faulty. We're here to help!

If you believe you have received a faulty product, please fill out the following form so our team may assist you further: https://b4d7uvb5ao9.typeform.com/engineswim

Third Party Faulty Products

For Engine products purchased through a third-party retailer, please be aware that while Engine is recognised as the manufacturer under Consumer Affairs Victoria (CAV) guidelines, our direct obligation is limited to compensating for any decrease in the item's value and any reasonably foreseeable consequential losses resulting from a defect.

For resolutions such as replacement, repair, or a direct refund, we kindly request that you first contact the third-party retailer from whom the item was purchased. Under CAV guidelines, these retailers are legally responsible for providing such remedies, irrespective of their individual refund or exchange policies.

Technical Suit Faults:

Our technical racing suits are engineered for durability; however, like all high-performance garments, they may exhibit signs of wear and tear with extended use. To help you distinguish between normal wear, user-related issues, and potential manufacturing defects, we have provided a detailed guide on the following page [if there is a following page, otherwise omit this phrase].

Should you believe your technical suit has a genuine defect, please complete the following form so that our dedicated team can provide you with the necessary assistance:
https://b4d7uvb5ao9.typeform.com/engineswim

Wear and tear/ User error:

The following images depict instances of wear and tear or user error. These situations are not covered by our warranty and do not qualify
for replacements.

The first image demonstrates signs that the suit has been extensively used and is beginning to show deterioration due to prolonged exposure to chlorine or extended wear. Additionally, the FINA label may beginto peel or detach. This may happen after 6 to 12 months of the suit's purchase.

The second and third images provide examples of damage resulting from user error, such as punctures or improper handling of the drawstring. As these issues are not related to manufacturing defects, they fall outside the scope of our warranty and are therefore not eligible for replacement.

FAULTY IMAGE REFERENCE

Faulty Suits:

If your item is within its warranty period, the following issues may be considered manufacturing faults by our team. If you believe you have received a faulty item exhibiting any of these problems, please complete the form provided above for further assistance:

  • Splitting of glued seams      
  • Lifting or detachment of detailing    
  • Holes present upon receipt of the item    
  • Peeling of the gel band      
  • Marks present upon receipt of the item      
  • Separation of the inner lining      
  • Tears in the fabric

  • Rinse with cold water after every use.
  • Dry flat in the shade after rinsing.
  • Hand wash occasionally.
  • DON'T hang in direct sunlight.
  • DON'T machine wash or tumble dry.
  • DON'T soak or bleach.
  • Rinse with cold water after every use.
  • Dry in the shade after rinsing.
  • Hand wash occasionally.
  • Lay flat to dry (do not scrunch garments into a ball).
  • DON'T hang in direct sunlight.
  • DON'T machine wash or tumble dry.
  • DON'T soak or bleach.
  • Rinse with cold water after every use.
  • Dry in the shade after rinsing.
  • Hand wash occasionally.
  • DON'T hang in direct sunlight.
  • DON'T machine wash or tumble dry.
  • DON'T soak or bleach.
  • DON'T roll up in a ball to store or dry.
  • Rinse with cold water after every use. 
  • Store in a case.
  • DON'T wipe the lenses.
  • DON'T store in direct sunlight. 
  • DON'T twist or fold.