Firstly, go ahead and track your parcel HERE(AUS) and HERE (INT).
Secondly, double-check you have entered in your correct mailing address.
Still experiencing issues?
Contact us, HERE.
In the rare instance that your parcel has been lost our customer service team will happily investigate further.
Please contact them via email: info@engineswim.com with the below information.
- Order number
- Screenshot of email from Australia Post deeming parcel 'Lost in Transit' (LIT).
- Australia Post case number.
Please note this is subject to ENGINE's discretion.