Please fill out an Engine Product Returns form at this link:
Please contact customer service on 03 8586 2200 or email firstname.lastname@example.org
REFUNDS (EXCL. SWIMWEAR)
All refunds and exchanges are at ENGINE’s discretion.
Goods suspected as faulty will be accepted within 3 months (90 Days) from original purchase date, accompanied by original receipt with indication of problem(s). ENGINE will determine a right course of action for these products.
ENGINE will not be responsible for obvious ‘wear and tear’ and misuse of products. Please note: Products used in Salt and/or Chlorinated water will affect the garment/product over time, this is inevitable- ENGINE suggests adhering to care label guidelines and rinsing all product in luke-warm, fresh water after each and every use. Hang to air-dry in shaded area. This will prolong the life of your garment by a great deal.
There are strictly no exchanges or refunds on sale items, please choose styles, sizes and colours with care. Policy may be subject to change dependent on sale.
ENGINE hopes our customers understand due to heath issues we cannot accept exchanges or refunds on swimwear (like underwear) as we cannot control the way in which it is worn, tried on etc. This is in the best interest of all our customers both future and current. This is a company initiative.
PO Box 3338
Mentone East 3194, Victoria